Designation - Benefits Operations Administrator (BOA)

Key Expectations
Process all activities related to client benefit plans with high accuracy and
timeliness. Execution of wealth delivery processes in accordance with
documented Standard Operating Procedures (SOPs)
Consistently meet or exceed client Service Level Agreements (SLAs).
Develop a strong understanding of client plan provisions and related
documentation.
Prioritize work effectively to respond to client and participant needs.
Ensure adherence to predefined procedures, process guidelines, and compliance
standards
The colleague will support day‑to‑day client operations, resolves participant
and processing issues within defined guidelines, and escalates exceptions or
risks as appropriate
Actively participate in daily huddles and status meetings to ensure smooth
operations.

Required Skills
US Pension / 401k / Payroll processing skills
Process documentation & SOP creation
Accountability & ownership.
Analytical & Critical thinking skills.




Valuable written and verbal communication skills are significant.
Strong attention to detail and ability to handle transaction-based
processing.
Ability to collaborate effectively with cross functional teams (CS, Tech,
Shared Services)
Ability to manage workload in a deadline‑driven environment
Proficiency in Excel at an intermediate level (e.g., VLOOKUP/XLOOKUP, IF
formulas, pivot tables)
Experience with AI tools in a skilled setting preferred

Role Description

The Perks Operations Administrator (BOA) is responsible for processing all
activities related to client benefits plans as configured in organizational
tools, while consistently meeting and exceeding client SLAs.

The role requires developing a solid understanding of client plan provisions,
identifying opportunities for knowledge enhancement, and delivering work to high
standards of quality and timeliness. The BOA is expected to prioritize work
effectively, respond to client and

📌 Benefits Operations Administrator Mumbai
🏢 Alight Solutions
📍 Mumbai