Senior Salesforce Loyalty Cloud Solution Architect (SFMC)

Location: India (Remote/Hybrid)

Experience: 8–15+ Years

About the Role

We are looking for a Senior Salesforce Loyalty Cloud Solution Architect with deep expertise in Salesforce Loyalty Cloud and Salesforce Marketing Cloud (SFMC) to lead the design and implementation of enterprise-scale loyalty solutions.

This is a highly specialized role requiring hands-on experience delivering end-to-end Salesforce Loyalty Cloud implementations, integrating with Salesforce Marketing Cloud and other Salesforce products to create seamless customer engagement experiences.

Requirements

Key Responsibilities
Lead the architecture, design, and end-to-end implementation of Salesforce Loyalty Cloud solutions.
Design and configure loyalty programs, including membership management, tier structures, points accrual and redemption, rewards, vouchers, promotions, and partner management.
Design and implement personalized customer engagement journeys using Salesforce Marketing Cloud.
Architect integrations between Loyalty Cloud,



Marketing Cloud, Sales Cloud, Service Cloud, Commerce Cloud, Data Cloud, and third-party applications.
Define scalable solution architecture, integration patterns, security, and governance.
Work closely with business stakeholders to understand requirements and translate them into technical solutions.
Lead technical workshops, solution design sessions, and architecture reviews.
Guide development teams, perform solution reviews, and ensure adherence to Salesforce best practices.
Support deployment planning, testing, production releases, and post-implementation optimization.
Stay up to date with Salesforce product enhancements and recommend best practices.

Required Skills & Experience
8–15+ years of Salesforce platform experience.
Proven experience leading at least one end-to-end Salesforce Loyalty Cloud implementation.
Robust hands-on expertise with Salesforce Marketing Cloud (Journey

📌 Senior Salesforce Loyalty Cloud Solution Architect Bengaluru (India)
🏢 Mindera
📍 India