Job Family:

User Support (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:
Work as a Service Desk/ helpdesk/desktop support Engineer.
Will provide technical assistance to Global users
Recognize, diagnose, research, isolate, and resolve problems through engaging
discussions with users.
Troubleshoot and resolve technical issues related to operating systems, MS
Office applications, email, special applications, Internet connections, and
hardware/peripheral equipment
Route more complex problems to our internal next-level IT support staff by
following correct process and procedures.
Solve complex, non-routine problems and determine innovative solutions
through cost/benefit analysis
Work in night shifts, to support users in USA and various other locations.

What You Will Need:
Should be Engineering/Science graduate
Minimum 2+ years of relevant experience in a Service Desk role
Strong verbal and written communication skills in English
Hands-on experience in managing IT devices such as Laptops, Desktops &
Accessories




Must have knowledge of the ITIL framework and information security concepts
aligned with ISO 27001 standards
Should have working knowledge in any ticketing tools, preferably ServiceNow
Willingness to work only in night shifts

What Would Be Nice to Have:
Certifications such as MCP and ITIL V4
Quick learner and eager to grow with us.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes
competitive compensation and a adaptable perks package that reflects our
commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Prospect Employer–Protected Veterans, Individuals with
Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal
histories in a manner consistent with the requirements of applicable law or
ordinance including the Fa

📌 Engineer Service Desk Hyderabad
🏢 Guidehouse
📍 Hyderabad