It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description:

Job Responsibilities:
Map customer business objectives to Microsoft’s consumption milestones,
establishing transparent success plans and governance frameworks.
Monitor, analyze, and maximize active usage of Azure Data & AI workloads,
systematically unblocking technical or operational barriers to consumption.
Identify white-space opportunities within existing customer settings to
position advanced Microsoft Fabric capacities, premium Copilot integrations,
and advanced Azure AI services.
Proactively track customer health metrics, conduct regular Quarterly Business
Reviews (QBRs), and execute strategies for at-risk deployments.
Help partners and enterprise clients quantify and showcase the return on
investment (ROI)



achieved through their implemented AI and data modernization
workloads.
Collaborate with technical and commercial teams to ensure high renewal rates
while building predictable pipelines for portfolio expansion.

Core Focus:
Deep understanding of capacity optimization, workload monitoring, and
consumption metrics specific to Microsoft Fabric (OneLake, Lakehouse, Power
BI capacities).
Familiarity with user adoption tracking, consumption patterns, and extension
scenarios for Microsoft Copilot Studio and Azure OpenAI workloads.
Expertise in Azure cost management, resource utilization analytics, and
optimizing cloud spend to drive healthy, scalable platform growth.

📌 Customer Success Manager Mumbai
🏢 Ingram Micro
📍 Mumbai