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MSD CRM Functional Manager

Job purpose:
A D365 CRM Functional Manager is a position that combines the roles of implementation specialist and functional lead in one having knowledge of multiple CRM modules (Sales, Service and Marketing).

Your client responsibilities
Work on CRM engagements to design and implement the next generation solutions
Be involved in analyse and design phases of a project
Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
Execute & participate in application design sessions and make solution recommendations
Ensure project documentation are completed and reviewed
Deep knowledge of configuring and customizing CRM application




Basic understanding of Integration & Data Migration methods/tools within D365 CRM
Ensuring that design is in line with the business requirements
Work cooperatively in a team workplace
Remain adaptable on changing workloads

Your people responsibilities:
Building a quality culture
Foster teamwork and lead by example
Training and mentoring of project resources
Participating in the organization-wide people initiatives

Key skills
Minimum 10+ years of CRM Configuration & Customization experience in enterprise business application and delivery
Must have solid project implementation and working experience in D365
Must have done worked on large transformation programs in onshore offshore delivery model
Must have worked on client facing engagements
Must have done at least one end to end implementation with functional design
Experience in agile delivery and deployment, cont

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