Provide advanced Level 2 (L2) support for AI-based applications by performing
deep triage, troubleshooting, and resolution of incidents and service requests
escalated from L1 Service Desk. Distinguish functional queries from technical
incidents, restore service quickly, and escalate to L3 Product Support (Advisory
UK service lines) with complete diagnostic context. Strengthen operational
readiness for rapid scale (20 apps → 100+ apps) through knowledge management,
documentation, and observability/reliability improvements.
SFIA 8 accountability level
SFIA Level 4 – Enable
Works under general direction within transparent frameworks and processes
Resolves complex issues and delivers outcomes independently for assigned
services/applications
Contributes to continuous improvement, operational readiness, and knowledge
maturity
Influences L1 effectiveness through guidance, documentation, and deflection
content
📌 Watts Application Support Engineer – Consultant – Mft – Kgs Ch Bengaluru
🏢 KPMG India
📍 Bengaluru
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