Your Role Accountabilities
OPERATIONS/PROJECT MANAGEMENT
Review Service Now queues and Apex portal queues to prioritize critical and ageing tickets. And also to triage to ensure the correct resolving teams are involved.
Assist project team, production support team, key stakeholders, and management to prioritize business requirements and deliver solutions and services.
Perform intake of current enhancement requests to support production Apex environments.
Perform intake of current enhancement requests to support projects.
Perform end to end SDLC deliverables as they relate to supporting production and project requests.
Perform necessary configuration work in the multiple Apex solutions.
Support integration of the multiple Apex solutions to their counterpart ERP solutions.
Work with service providers.

STRATEGY
Assess operational issues and determine trend and propose long-term solutions.
Assist in building roadmap for the multiple Apex solutions.
Develop and execute a process to evaluate, prioritize and monitor the success of the business processes.





ANALYTICS
Review and analyze incident and service request tickets to identify recurring error patterns and recommend impro vements.
Performance analysis of business processes and review ways of improvement
Assist in supporting various reporting requests.

Qualifications & Experiences
Undergraduate degree in business operations or computer sciences
1 or more years of e xperience working with a vendor on-boarding solution
Prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus)
1 + years of prior experience in the configuration, maintenance and support of Apex Vendor Onboarding portal solution.
1 + years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus)
Superior analytical and problem-solving skills
Experience developing financial model

📌 Associate, Supplier Portal Administration Secunderabad
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