This job is provided by apna.co 1. Assume overall responsibility for ensuring 99.99% Customer Uptime
Ensure that the switches in the network are maintained as per norms
Ensure support for timely connectivity for all the cross functional teams
Maintain the network database and submit the required report to the reporting manager on regular
intervals
Attend customer complaints on field and give quality resolution within the TAT 6. Provide timely
resolution of technical complaints through analysis/ trouble shooting 7. Monitor NMS through
relevant application and take appropriate action based on the events 8. Analyze repeat complaints and
ensure implementation of corrective measures through escalations if required
100% compliance on safety and cardinal rules
Responsible for process adherence
Provide structured feedback to management to provide permanent solutions to improve service
level
📌 Field Service Technician Bengaluru
🏢 Act Fibernet
📍 Bengaluru
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