QUALIFICATIONS
BS in Science/Engineering/Mathematics or equivalent work experience
4+ years of hands-on experience developing, maintaining, and administering one or more ServiceNow instances
ServiceNow Certified Application Developer and Certified Administrator preferred
Experience with Agile methodologies
Robust problem-solving skills
Excellent communication and collaboration skills

KNOWLEDGE, SKILLS, AND behaviors
Web technologies, frameworks like HTML5, CSS3, JavaScript, JQuery, Angular, REACT.
Application development language such as C#, .NET Core.
Azure Cloud Development
Extensive experience working with business users to understand requirements and implement technical solutions
Proven experience creating and maintaining technical and architectural documentation
Proven experience implementing and maintaining service portals and Workspaces
Extensive knowledge of ServiceNows Application Studio and the Service Portal
Platform implementation experience preferred
Ability to solve problems, prioritize,



and multi-task in a fast-paced deadline-driven workplace
Ability to work successfully in a team setting as well as independently
In-depth understanding of the Agile methodology and proven experience gathering requirements and grooming stories, features, and epics

Primary responsibilities
Design, architect, and develop solutions on the ServiceNow platform to fulfill user requirements
Troubleshoot advanced issues in the role of Level 3 Support, and resolve critical incidents as a member of an after-hours and weekend on-call rotation
Develop within and maintain ServiceNows Customer Service Management application, Service Portal, UI 16, and the new Workspaces UI
Provide technical leadership, mentor junior colleagues, and build relationships with business users and the Product Management team
Assist with platform upgrades and help maintain the overall health of the platform
Advocate for and champion the use of ServiceNow

📌 Service Now Developer Bengaluru
🏢 Augusta Infotech
📍 Bengaluru