Position Title :
Service Engineer
Organization Context
Position Title
Service Engineer

Employee Name
Grade :
M08/M09

Department
Aftermarkets

Location:
Region Specific

Reports To
Zonal Lead Service

Reported By
ACG is the world’s only integrated pharma manufacturing solutions company. We are headquartered in Mumbai , India. ACG has a presence in over 100 countries with its products and services that strive to provide world-class technology across multiple domains. We offer a complete range of solutions beginning with empty capsules; granulation and tablet coating; capsule filling; tabletting; packaging films; blister packing and carton packing to the end-of-line solutions and track and trace systems.

We have an chance in ACG Capsule / ACG Engineering / ACG Pharma Packaging / ACG Inspection of a
Service Engineer
Job Objective
Prompt customer services to achieve high customer satisfaction
Meet aftermarket revenue targets for the business growth.
Enhance customer engagement & create business prospects.
Primary responsibilities





Strategic and planning
Support HOD-Service in execution of aftermarket strategy and increasing CES.

Job Requirements
Work authorization for respective region.
Willingness to travel to customer locations within the defined territory/region or as required to fulfil on site assignments. Occasional international travel required (primarily for onboarding and technical training at Indian based manufactured facilities).
Valid Passport and Driver’s License without limitations.
Must be able to pass background checks and drug screens, as required.

Functional
Key Responsibilities
Provide a consistently high and qualified level of customer service to all internal and external customers.
Perform all types of field service and quality related problems associated with the installation, commissioning, and qualification of processing & packaging machines/equipment.
Interact with overseas engineering and manufacturing a

📌 Engineer Mea Service Pune Division
🏢 ACG World
📍 Pune