Job Summary:

Position Summary
We are seeking a warm, organized, and proactive Receptionist/Patient care Executive to be the first point of contact for our patients. You will play a crucial role in ensuring a positive patient experience, managing front desk operations, coordinating schedules, handling billing, and supporting the smooth daily functioning of our center.

Key Responsibilities

Patient Experience & Front Desk Management
Warm Welcome: Greet every patient warmly, guide them properly, and ensure they feel comfortable and valued from the moment they arrive.
Waiting Area Management: Efficiently manage waiting areas, address basic patient queries, and strive to ensure minimal waiting times.
Positive Atmosphere: Maintain a welcoming, calm, and skilled front desk workplace.

Patient Scheduling and Coordination
Appointment Management: Accurately schedule and reschedule patient appointments, diligently working to avoid clashes and delays.
Inter-Departmental Coordination: Coordinate timings effectively between doctors, therapists,



and patients on a daily basis to optimize flow and service delivery.

Billing, Payment Collection & Reconciliation
Accurate Billing: Generate bills promptly and accurately for services rendered.
Payment Processing: Collect payments through various methods (cash, card, UPI) and update the billing system meticulously.
Daily Reconciliation: Perform daily reconciliation of all payments received and prepare comprehensive reports for the Center Manager.
Stock and Inventory Management
Inventory Oversight: Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and wellness products.
Replenishment Alerts: Proactively inform the Center Manager in a timely manner about low stock or replenishment needs to prevent shortages.

Housekeeping & Maintenance Supervision
Cleanliness Standards: Ensure therapy rooms, waiting areas, washrooms, and the entire clinic premises are maintained at a high st

📌 Receptionist/ Patient Borivali
🏢 Pravaayu Healthcare
📍 Borivali