Overview:

ServiceNow Technical Lead

Roles and Responsibilities
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
Event Management, Discovery, Service Mapping and Orchestration
OMT, Flow Designer, Widgets
Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
Apply Agile software development practices for customizations to the platform and applications.
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
Consider dependencies, relationships,



and integration points to ensure proper solution integration with other systems when applicable.
Effectively manage and execute high level tasks assigned via 'stories.'
Assists junior analysts through project(s) lifecycles.
Manages work against an often-demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business specialists and clients daily
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Adaptable and has the ability to manage multiple projects concurrently
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
Understanding of Agile based approach to software development (SCRUM ex

📌 Technical Lead Pune (India)
🏢 Prodapt Solutions
📍 India