The primary role of a Customer Relationship Representative (CRR) is to build and maintain solid relationships with customers, handle their queries and concerns efficiently, and ensure a high level of customer satisfaction.

Key Responsibilities
Handle customer calls, emails, and inquiries in a qualified and courteous manner.
Resolve customer complaints and issues promptly and effectively.
Conduct regular follow-ups and provide customers with timely updates.
Assist in onboarding new customers and guide them regarding the company's products and services.
Maintain and update customer information accurately in the CRM system.
Collect customer feedback and prepare reports for management.
Coordinate with the Sales and Support teams to ensure seamless customer service.
Ensure customer satisfaction and foster long-term customer retention.





Required Skills
Excellent communication skills in Hindi and English.
Strong problem-solving and analytical abilities.
Basic computer knowledge, including CRM software and MS Excel.
Good customer service and interpersonal skills.
Strong time management and multitasking abilities.

Qualification
Graduate or Undergraduate (relevant experience preferred).

Experience
1–2 years of experience in customer relationship management, customer service, or a similar role.

Pay: ₹12,000.00 - ₹18,000.00 per month

Advantages:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Customer Relationship Representative Rishra
🏢 Star global
📍 Rishra