Has overall sales responsibility for customer relationships and

performance of a small customer portfolio.

Key Responsibilities
Manage and grow a portfolio of assigned customers, ensuring robust customer relationships and achievement of business objectives.
Understand customer requirements, identify opportunities, and recommend appropriate solutions to drive business growth and customer satisfaction.
Own end-to-end customer interactions while delivering a high-quality customer experience.
Execute high-volume transactional activities with accuracy, ensuring adherence to defined SLAs and business deadlines.
Communicate effectively with customers through email and chat , providing timely, qualified, and solution-oriented responses.
Maintain accurate customer records and update CRM tools and systems in a timely manner.
Build a strong understanding of customer accounts, business priorities, and commercial requirements.
Keep customers informed of relevant business updates, policies, pricing, and rate changes where applicable.




Collaborate with cross-functional teams to resolve customer queries and ensure seamless service delivery.
Demonstrate ownership and accountability by identifying process improvement opportunities and driving operational excellence.
Maintain high attention to detail while managing multiple priorities in a fast-paced environment.
Leverage MS Excel to manage data, generate reports, track performance, and support business decision-making.

Candidate Profile
Willingness to work night shifts (6:30 PM – 3:30 AM IST) .
Solid understanding of customer relationship management and sales processes.
Prior experience in transaction-based operations , handling high-volume work with strict turnaround times and deadlines.
Minimum 2-year experience in email or chat support processes , with the ability to draft clear, professional, and customer-focused written communication.
Excellent written and verbal communication skills.
St

📌 Global Rate Sheet Quote Specialist Chennai
🏢 Maersk
📍 Chennai