We are seeking a highly motivated and experienced
Tech Lead
to manage the
Shared Site Reliability Engineering (SRE) team
supporting Risk Intelligence Services within the
Markets and Risk Intelligence division
. This role is critical to ensuring operational continuity across multiple applications by maintaining a pool of cross-functional, adaptable team members capable of supporting various services as needed.

The successful candidate will be responsible for building team resilience, overseeing day-to-day operations, and ensuring effective resource allocation across support demands. They must demonstrate solid business acumen and confidently collaborate with stakeholders during critical incidents. The role requires ownership of incident calls, leading them independently until Subject Matter Experts (SMEs) are engaged, and coordinating resolution efforts effectively.

Flexibility is crucial, as the role includes out-of-office availability, including public holidays, and managing on-call responsibilities. The ideal candidate will possess excellent self-leadership,



prioritization skills, and the ability to drive team performance while maintaining high service standards.

Key Responsibilities
Manage BAU support activities for Risk Intelligence applications during UTC morning hours
Oversee shift planning to ensure 24x5 onsite coverage and 24x7 on-call support
Provide out-of-hours and on-call support, including overnight production monitoring and weekend release support
Ensure team adherence to performance metrics and promote continuous improvement
Maintain effective documentation and processes to meet support and audit requirements
Develop and regularly review 24-hour runbooks for each business line
Lead incident management and resolution within the SRE team
Deliver daily, weekly, and monthly status reports to stakeholders
Collaborate with technical and business teams to manage stakeholder expectations

People Leadership & Site Management
Lead and me

📌 Tech Lead, Site Reliability Engineering Bengaluru
🏢 LSEG
📍 Bengaluru