Key Responsibilities

Patient Assistance & Support
Welcome and assist patients, attendants, and visitors.
Guide patients regarding registration, admission, discharge, consultations, investigations, and hospital services.
Provide information on hospital policies, facilities, and service offerings.
Ensure a seamless patient experience across all touchpoints.

Patient Experience Management
Monitor patient satisfaction and service quality.
Conduct patient rounds and interact with patients and attendants.
Identify service gaps and escalate concerns to the respective departments.
Ensure timely resolution of patient complaints and grievances.

Complaint Handling & Resolution
Receive, document, and address patient feedback, complaints, and suggestions.
Coordinate with clinical and non-clinical departments for effective resolution.
Maintain complaint registers and follow up until closure.
Ensure compliance with patient grievance redressal processes.

Coordination & Communication
Coordinate with Nursing, Billing, Front Office, Admissions,



Insurance, and Medical Departments.
Facilitate communication between patients, attendants, and hospital teams.
Assist in managing VIP patients and special cases.

Discharge & Billing Support
Coordinate with billing and nursing teams to facilitate timely patient discharge.
Assist patients in understanding billing processes and hospital procedures.
Support patients during admission and discharge formalities.

Feedback & Quality Initiatives
Collect patient feedback through surveys and direct interactions.
Analyze patient concerns and suggest service improvement initiatives.
Participate in patient experience and quality improvement programs.

Documentation & Reporting
Maintain patient interaction records and complaint logs.
Prepare daily, weekly, and monthly patient feedback reports.
Generate MIS reports related to patient satisfaction and service recovery.

📌 Walk In Pre Nampally (India)
🏢 Care Hospitals Group
📍 India