Job Title: CRM Executive (Dispatch & Client Management)

Company: Fresh Pet Pvt. Ltd.
Location: SIDCUL, Haridwar
Experience Required: 3–4 Years
Language Requirement: Strong English Communication Skills (Mandatory)

Job Summary:

We are seeking a dynamic CRM Executive who will manage ongoing client relationships and ensure smooth dispatch operations. The role requires close coordination with internal teams to fulfill client requirements efficiently and maintain high service standards.

Key Responsibilities:
Handle and manage existing client accounts
Communicate regularly with clients to understand ongoing requirements
Coordinate with production and dispatch teams for order execution
Plan and manage dispatch schedules to ensure timely delivery
Track orders from processing to delivery
Resolve client queries, complaints, and service issues promptly
Maintain accurate records of orders, dispatch, and client communication
Prepare MIS reports related to dispatch and client servicing




Ensure proper documentation and coordination for logistics

Required Skills & Qualifications:
3–4 years of experience in CRM and dispatch coordination
Robust English communication (spoken & written)
Good knowledge of MS Excel and basic ERP systems
Strong coordination and follow-up skills
Ability to handle multiple clients simultaneously
Problem-solving mindset and attention to detail

Preferred Candidate Profile:
Experience in manufacturing / industrial environment is preferred
Robust client handling and relationship management skills

What We Offer:
Skilled and stable work environment
Opportunity to work with key clients
Career growth opportunities

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Customer Relationship Manager Haridwar
🏢 Freshpet
📍 Haridwar