17 Aug
|
SP Software
|
Gurugram
17 Aug
SP Software
Gurugram
Role & responsibilities
Provide Level
1 Technical Troubleshooting using the Incident Management approach.
Collaborate
with IT, Operations & other support teams to resolve issues efficiently.
Ensure
service uptime and performance by driving process improvements & innovative
solutions.
Work in US
hours flexibility for evening and night shifts.
1–2 years of
relevant experience Sales Operations, Customer Care.
Analytical
mindset — outstanding with reporting, metrics, and quantitative analysis.
Strong
technical troubleshooting skills — experience with Dell Tools (Customer Care,
Order Processing, Sales).
Incident
management & ITIL certification.
A team player
who thrives in a quick-paced, team-oriented environment
Mandatory Skills :-
1–3
years in international BPO
Preferred candidate profile
Less then 1 year also fine
📌 Operations Analyst Gurugram
🏢 SP Software
📍 Gurugram