Job Description:

We are hiring experienced candidates for International Chat Process Role.

Job Title: Process Consultant – International Chat Support

Job Location:Q City, Hyderabad

Job Type: Full Time – Permanent

Experience: 2 years with International chat support experience is mandatory

Mode of Work: 5 days a week – Work from Office (Rotational Week off - not saturday/ sunday fixed off)

Shift: Rotational Night Shifts - should be open for Night shift (Two-way cab facility available)

Notice Period: Immediate Joiners Preferred

Salary (CTC): 4 - 5 LPA

Job Description

Job Description:
Qualification : Graduates Only
Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
5 days working and 2 days off.
Should be ok with rotational night shifts and rotational off.
Typing speed of at least 50 WPM with 90% accuracy
Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
Multitasking: Ability to Toggle Between Screens/Tools
Excellent communication skills.




2-way cab facility will be provided.

Roles & Responsibilities:
Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer
Enhance our customers’ experience by identifying prospects to offer products based on Cardmembers’ needs.
Meet and exceed quality goals, compliance regulations, and productivity targets.
Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.

Interested candidates can share their CV's

📌 Process Consultant Hyderabad
🏢 Joan Technologies
📍 Hyderabad