About the Role Lenskart is hiring agile and result-oriented specialists for the position of Store Manager (SWAT). This role offers an exciting chance to work with India's leading eyewear brand and take ownership of store operations across multiple locations.
Responsibilities:
Area: 1. Customer focus: Driving Net Promoter Score -
Greeting customers when they enter store and coaching the team to do the same Customer focus:
Driving Net Promoter Score Displaying commitment towards providing exceptional
Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
Striving to have long lasting and fruitful relationships with each of our customers
Driving sales vs. plan
Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
Developing a culture of high sales performance expectations, i.e. Sales Leadership
Motivating and inspiring the field team to drive for results
Assessing field capability and establish performance priorities at group level
People Development (Attrition Control)
Assisting in recruiting and selecting high potential staff
Providing effective on-the-job training and guidance to team members making use of company training modules
Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
Evaluating the training needs of store associates and working closely with L&D; department to Control) execute the developmental plan
Understanding the reasons for attrition and taking measures to control it
Cash & Inventory management
Monitoring cash reconciliation to ensure there is no mismatch of store funds
Ensuring availability of required merchandise and services
Conducting stocktakesregularly
Ensuring the staff at store level has basic u