Job Description Senior Email Support Executive (Customer Service)

Location: Swargate, Pune
Experience: Minimum 3 Years

Working Days: 6 Days a Week

About the Role

We are looking for an experienced Email Support Executive who will be responsible for handling customer queries through email in a qualified, accurate, and timely manner. The ideal candidate should have excellent written communication skills and proven experience managing customer interactions via email.

Key Responsibilities
Respond to customer queries and concerns via email promptly and professionally.
Draft explicit, accurate, and customer-friendly email responses.
Resolve customer complaints while ensuring a high level of customer satisfaction.
Coordinate with internal teams to provide timely resolutions to customer issues.
Maintain records of customer interactions and follow up on pending cases.
Ensure all email communications adhere to company standards and response timelines.




Handle multiple customer conversations efficiently while maintaining quality.

Requirements
Minimum 4 years of experience in Email Customer Support or Customer Service (Email Process).
Excellent written English communication skills with strong grammar and email etiquette.
Proven experience in handling customer queries through email.
Ability to understand customer concerns and provide effective resolutions.
Positive typing speed and attention to detail.
Experience using CRM or customer support ticketing tools will be an added advantage.
Robust problem-solving skills and the ability to work in a fast-paced environment.

Key Skills
Email Support
Customer Service
Customer Query Resolution
Email Communication
Customer Relationship Management
Complaint Handling
CRM Tools
Written Communication
Email Etiquette
Customer Satisfaction

📌 Senior Email Support Executive Pune
🏢 P9 Farms
📍 Pune