The Fulfilment Team Lead owns end-to-end field operations and inventory management for the region. This is a critical, centrally-managing role responsible for fulfilment accuracy, inventory integrity, operational efficiency and scalability building, optimizing and solving operational challenges in real time, while leading a distributed team of Field Officers (FOs).
Key Roles & Responsibilities
Patient Onboarding & Offboarding: Ensure timely and accurate onboarding of recent patients onto the Vigo service, and smooth, complete offboarding at service closure.
Device Collection & Maintenance: Track, collect and maintain all devices issued to Field Officers ensuring 100% availability, functional condition and timely retrieval on exit/reassignment.
Cash Collection & Submission: Ensure cash collection stays to exception and making sure the filed governance is optimal. cash collection stays to exception and making sure the field governance is optimal
Inventory Management: Maintain inventory accuracy for consumables/kits through audits, reconciliation and demand forecasting.
Team Leadership, Training & Attrition Management: Recruit, train and roster; drive a high-performance, accountable team culture and actively manage FO attrition.
Problem Solving: Resolve operational issues quickly missed/delayed visits, device or cash discrepancies — taking full ownership of cross-functional challenges.
Cross-Functional Collaboration: Coordinate proactively with Sales, Tech, Support and Operations to ensure smooth execution and no service delays.
Daily Reporting: Share an accurate daily service-delivery report (completed / pending / delayed visits) without fail, flagging any deviation from plan.
Early Risk Escalation: Proactively flag manpower, device or execution risks and escalate immediately to enable corrective action before impact.
Key Skills & Experience Required
High ownership mindset, execution-focused, and comfortable operating with ambiguity.
Understan
📌 Walk In Fulfilment Team Lead/fleet Lead Hyderabad (India)
🏢 VigoCare
📍 India
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