Key Responsibilities
Drive overall OPD business growth by increasing consultation volumes and specialty utilization.
Achieve monthly OPD revenue and patient volume targets.
Monitor and improve OPD consultation conversion rates (appointments to completed consultations).
Drive consultation re-bookings for follow-up visits and ensure adherence to treatment plans.
Track and improve doctor-wise follow-up/rebooking rates and patient retention.
Analyze OPD performance metrics and implement action plans to improve business outcomes.
Coordinate with consultants to optimize appointment schedules and maximize OPD productivity.
Supervise OPD operations, including registration, appointments, billing, and patient flow.
Reduce patient waiting time and improve patient experience.
Coordinate with diagnostics, pharmacy, IPD, and other departments to increase cross-service utilization.
Monitor daily, weekly, and monthly OPD MIS, including revenue, consultation volumes, cancellations, no-shows, rebooking percentage, and conversion rates.
Handle patient grievances and ensure high patient satisfaction.
Ensure compliance with hospital SOPs, NABH standards, and quality protocols.