Guest Experience
Welcome and assist guests with warmth and professionalism.
Ensure every guest receives exceptional service throughout their visit.
Visit tables to gather real-time guest feedback and resolve concerns promptly.
Build relationships with repeat guests and maintain guest preferences where possible.

Reservations & Phone Handling
Manage all restaurant reservations via phone, WhatsApp
Handle incoming calls professionally and convert enquiries into confirmed reservations.
Maintain an accurate reservation diary and guest database.
Communicate reservation updates, special requests and VIP arrivals to the operations team.

Communication & Coordination
Brief the restaurant team daily regarding reservations, large groups, VIP guests, birthdays, anniversaries and special occasions.
Coordinate with the kitchen, service and management teams to ensure smooth guest experiences.
Communicate upcoming events,



promotions and special menus to guests and assist with enquiries.

Guest Feedback & Online Reputation
Collect guest feedback during and after dining.
Encourage satisfied guests to leave reviews on Google, Zomato and other relevant platforms.
Monitor online reviews and respond professionally and promptly across all review platforms.
Escalate negative feedback to management and ensure timely resolution.
Track guest feedback trends and share insights with the management team.

Event & Marketing Support
Assist in promoting in-house events, workshops and special experiences.
Inform guests about ongoing offers, memberships and upcoming events.
Support marketing initiatives by maintaining guest databases and communication lists.

📌 Guest Relations Executive Delhi
🏢 Tasteshop India
📍 Delhi