Job Requirements
About theRole:
The E-Branch Team Leader will be a key member of the Turbo Cross-Sell function. This role involves leading and enabling a team to achieve business goals, managing customer relationships, and driving operational efficiency. The ideal candidate will be self-driven, possess strong communication and analytical skills, and be capable of managing escalations while enhancing customer experience.

KeyResponsibilities:
Primary Responsibilities
Lead and motivate the team to deliver desired business outcomes.
Drive inputs and enable team members to achieve set targets.
Handle escalations effectively and manage crisis situations with composure.
Optimize team productivity and operational efficiency.
Utilize strong MIS and analytical skills to track performance and identify improvement areas.
Demonstrate excellent people management and team-building capabilities.
Manage stakeholders effectively across internal and external teams.
Think creatively and initiate strategies to enhance customer experience.




Maintain a robust understanding of banking products and processes.
Conduct market research to evaluate customer needs and identify selling opportunities.

Secondary Responsibilities
Manage challenging situations with resilience and a customer-first mindset.
Collaborate effectively with cross-functional teams and stakeholders to ensure seamless execution.

What We Are Looking For

Education Qualification:
A graduate degree in any discipline is preferred.

Experience:
Prior experience in banking, team management, or customer relationship roles is desirable.

Skills and Attributes
Excellent written and spoken communication skills.
Robust understanding of liabilities and assets products and processes.
Exceptional convincing and interpersonal skills.
Proven ability to manage teams and build strong working relationships.
Solid analytical and MIS reporting capabilities.
Ability to think innovatively and lead customer-cent

📌 E Branch Team Leader Thane
🏢 IDFC FIRST Bank
📍 Thane