We are seeking an experienced AI Expert with robust Zendesk expertise to support a guided enablement and team-oriented configuration engagement. This role is focused on empowering client teams to independently design, build, configure, and optimize AI-driven bots within the Zendesk platform.

This is not a hands-on keyboard implementation role. Instead, the AI Expert will work alongside the clienteamproviding structured guidance, best practices, and architectural directionwhile the client team remains hands-on throughout the build and optimization process.

Key Responsibilities:
Lead guided enablement sessions for AI bot development within Zendesk
Provide strategic direction on bot architecture, conversation design, and AI optimization
Mentor client teams on configuration, workflows, integrations, and automation best practices
Review configurations and provide recommendations for improvement
Support the design of scalable, extensible bot frameworks
Share industry best practices for conversational AI, NLP tuning, and performance optimization




Enable governance models and operational best practices for long-term sustainability
Ensure the client team builds capability and confidence to manage and extend the platform post-engagement

Must have qualifications:
Proven experience designing and implementing AI-driven bots within Zendesk
Strong understanding of conversational AI, NLP, automation workflows, and customer experience optimization
Experience delivering enablement-led or advisory engagements
Ability to coach and mentor technical and functional teams
Solid communication and stakeholder engagement skills
Experience with integration patterns and enterprise system environments

Nice to have qualifications:
Experience with Zendesk AI, Answer Bot, and advanced automation features
Background in customer support transformation initiatives
Familiarity with AI governance, model training, and analytics opti

📌 Ai Expert Visakhapatnam (India)
🏢 XTGlobal
📍 India