We are looking for a skilled Spoken English Trainer to train our dispatch support team. The trainer will focus on improving spoken fluency, listening accuracy, and professional communication — specifically for UK client interactions in a logistics and dispatch environment.

Key Responsibilities
Assess the current English proficiency of dispatch support staff (speaking & listening)
Design and deliver training sessions focused on spoken fluency, pronunciation, accent neutralization, and listening comprehension
Develop industry-specific training modules using real dispatch scenarios: handling inbound calls, confirming delivery details, managing exceptions, clarifying shipment information
Conduct role-play exercises simulating UK client calls (e.g., delivery delays, address corrections, proof of delivery)
Train staff on British English phrases, polite formal language, and call handling etiquette
Run listening drills using UK-accented audio clips (various regional accents)
Provide one-on-one coaching for team members needing extra support




Monitor progress through regular assessments and share feedback reports with management
Required Skills & Qualifications

Education:
Bachelor's degree in English, Linguistics, Education, or a related field
IELTES certification (preferred)

Experience:
1–2 years of spoken English training experience (experience in BPO/call center training is a solid plus)
Familiarity with UK accent and expressions is highly desirable

Key Skills:
Exceptional spoken English with a explicit, neutral-to-British accent
Strong listening skills — ability to identify and correct common pronunciation and comprehension errors
Experience designing role-play and scenario-based training for customer-facing roles
Patience and ability to coach learners at different skill levels
Basic understanding of logistics/dispatch terminology (or willingness to learn)

What We're Looking For

We don't just need someone who speaks valuable English — w

📌 Spoken English Trainer Nagar
🏢 Baaz Sameday
📍 Nagar