Value Realization Senior Manager

Location: TBD (Remote)

Position Overview

At Everstream Analytics, we are passionate about the success of our customers. Were seeking a strategic, results-driven skilled to join our Value Realization team, focused on maximizing the value realized by every customer. This role reports directly to the Director of Value Realization.

As a Senior Value Realization Manager, you will play a critical role in driving customer outcomes, deepening product adoption, and building lasting strategic relationships within our Enterprise customer segment. You’ll work hands-on with some of our largest and most strategic accounts, leading them through their Value Realization journey while collaborating cross-functionally across Sales, Implementation, Product, and Support teams.

Key Responsibilities
Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
Act as the primary point of contact for customer business outcomes, ensuring robust product adoption, customer satisfaction,



and measurable success.
Build and maintain executive-level relationships within assigned strategic accounts.
Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools
Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores
Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation.
Champion customer advocacy by helping expand customer references, testimonials, and case studies.
Serve as a mentor and senior voice within the Value Realization team, offering guidance and

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