Group Company:
LeadSquared (MarketXpander Services Pvt. Ltd.)

Designation:
Project / Program Manager — CRM Implementation

Office Location:
Mumbai, India

Position description:
Own end-to-end delivery of large-scale CRM implementation projects, serving as the single point of accountability for scoping, planning, execution, stakeholder management, and go-live across complex, multi-stakeholder programmes for enterprise and mid-market clients across multiple industries.

Primary Responsibilities
Own the full project lifecycle — contract signature to hypercare — for CRM implementation projects
Define project scope, WBS, milestones, resource plans, and risk registers in alignment with contract deliverables
Drive weekly/monthly governance reviews with clients, integrators, and internal cross-functional teams
Manage dependencies across implementation, product, integrations, infra, and compliance workstreams
Ensure on-time, on-scope go-lives with validated client sign-offs
Serve as primary relationship owner with senior client stakeholders (CXO/VP/Director level),



system integrators, and vendor partners
Navigate complex procurement cycles, change management, and stakeholder alignment within large organisations
Represent LeadSquared in steering committee meetings, MIS reviews, and vendor coordination meetings

Additional Responsibilities
Maintain a live risk and issue log; drive mitigation actions with explicit owners and timelines
Ensure project documentation, change requests, and SLA adherence meet contractual and audit requirements
Co-ordinate with legal, finance, and compliance teams for invoicing milestones, contract amendments, and GFR/tender compliance
Work with product, engineering, and customer success teams to prioritise client-specific CRM requirements
Provide accurate project status, revenue recognition forecasts, and risk flags to leadership weekly
Build and maintain project artefacts — SOW trackers, RACI matrices, Gantt charts, MOM reg

📌 Program Manager Mumbai
🏢 LeadSquared
📍 Mumbai