Customer Success Associate

Position

Customer Success Associate (Individual Contributor)

Location:
Bangalore (5 Days Work From Office)

CTC:
Up to 3 To 5.5 LPA

Experience Required
1–3 years
of relevant experience
Immediate joiners
or candidates with a
notice period of up to 15 days
will be given preference.
Candidates outside the 1–3 years experience range will not be considered.

About the Role:

Position: Customer Success – Individual Contributor (IC) Location: Bangalore Experience: 1.6 + Year

The Customer Success team plays a key role in delivering a seamless experience to customers by handling queries, resolving issues related to insurance policies and claims, and ensuring high-quality support.

Key Responsibilities:
Handle customer queries and provide timely resolutions
Assist customers with insurance policies and claims
Deliver excellent customer experience through effective communication
Identify issues and provide appropriate solutions




Collaborate with internal teams for smooth resolution
Maintain proper documentation of interactions

Role Expectations:
Ability to manage high-volume interactions
Robust communication with empathy and patience
Ownership mindset with a proactive approach

Preferred Background:
2–3 years of experience in Customer Support / Customer Success
Voice support experience is mandatory
Experience in B2B2C environments is preferred
Exposure to health insurance/healthcare is an added advantage

Work Details:
5 days Work From Office (Bangalore)
8-hour rotational shifts (No night shifts)
Weekly rotational offs

If you are interested in this chance, please reply to this email with your updated resume. We would be happy to discuss this role further with you.

Looking forward to your response.

📌 Customer Success Support Bangalore Metropolitan Area (India)
🏢 Dinoxo
📍 India