Shift Timings:
9:30 AM – 6:30 PM
10:00 AM – 7:00 PM
Key Responsibilities:
Handle customer queries and provide basic technical support.
Troubleshoot and resolve basic hardware/software-related issues.
Diagnose technical problems and escalate complex cases when required.
Maintain accurate records of customer interactions and service requests.
Follow standard operating procedures (SOPs) and quality guidelines.
Coordinate with internal teams to ensure timely issue resolution.
Deliver qualified and courteous customer service at all times.