Job Summary:

We are looking for an experienced and motivated Asst.Manager/Team Leader Insurance to manage a team of insurance executives and ensure smooth day-to-day operations. The ideal candidate will be responsible for monitoring team performance, maintaining process quality, ensuring customer satisfaction, and meeting defined business targets. This role requires hands-on knowledge of insurance processes and solid leadership skills to manage team performance and drive operational excellence.

Key Responsibilities:
Supervise and guide a team of insurance executives in areas such as policy processing, claims handling, customer service, or renewals.
Ensure daily targets (KPIs and SLAs) related to productivity, quality, and turnaround time are met.
Allocate tasks effectively and monitor team workload and performance.
Conduct regular coaching, feedback sessions, and performance reviews to develop team capability.
Handle escalated customer issues and provide resolution in a timely and skilled manner.
Ensure adherence to regulatory guidelines, internal SOPs,



and compliance standards.
Collaborate with internal departments such as underwriting, sales, and IT to resolve operational issues.
Generate daily/weekly/monthly reports for management on team performance, process metrics, and improvement areas.
Assist in process audits and drive quality initiatives across the team.
Contribute to training current team members and support continuous learning for the team.

Qualifications and Experience:
Graduate in any discipline (Bachelor’s in Insurance, Finance, or related field preferred).
3–5 years of experience in the insurance industry, with at least 1–2 years in a team handling or supervisory role.
Strong knowledge of insurance products and operations (life, health, or general insurance).
Hands-on experience with insurance software systems, CRM tools, and MS Office (Excel, Word, Outlook).
Excellent communication, interpersonal, and problem-solvi

📌 Assistant Manager Life Insurance Process Noida
🏢 Fairvalue Insuretech
📍 Noida