Job Title: Apple Certified Engineer – L1 Support

Location: Bengaluru

Company: Palz Infotech

Experience: 1–3 Years

Employment Type: Full-Time

About the Role

Palz Infotech is looking for a skilled and customer-focused Apple Certified Engineer to join our technical support team. The ideal candidate will be responsible for providing Level 1 technical support for Apple devices, troubleshooting hardware and software issues, and ensuring excellent customer service.

Key Responsibilities
Provide L1 technical support for Apple devices including MacBook, iMac, Mac Mini, iPad, and iPhone.
Diagnose and troubleshoot hardware, software, and operating system issues.
Perform device setup, configuration, migration, and deployment.
Assist users with Apple ID, iCloud, macOS, and iOS-related issues.
Coordinate with Apple support and authorized service providers for escalations.
Maintain service records, ticket updates, and documentation.
Support Apple Business Manager (ABM) and device enrollment activities.
Provide onsite and remote support to corporate customers.




Ensure adherence to SLA commitments and customer satisfaction.

Required Skills & Qualifications
Apple Certification preferred (ACSP / Apple Certified Support Professional or equivalent).
Valuable knowledge of macOS, iOS, Apple hardware, and ecosystem products.
Understanding of networking fundamentals, Microsoft 365, and endpoint management.
Excellent troubleshooting and communication skills.
Ability to work independently and manage multiple support requests.
Customer-centric approach with robust problem-solving abilities.

Preferred Qualifications
Experience supporting enterprise Apple environments.
Knowledge of Apple Business Manager (ABM), MDM solutions, and device deployment.
Experience working with corporate clients and IT service organizations.

What We Offer
Market-competitive salary and performance incentives.
Opportunity to work with leading enterprise customers.
Training and cert

📌 Apple Certified Service Engineer Bangalore Urban
🏢 PALZ INFOTECH
📍 Bangalore Urban