Location: Pune
Experience: 13 Years
Employment Type: Full time
Work Mode: Work from Office
Job Summary
We are looking for a dedicated and student-focused Student Relations Officer (SRO) to build robust relationships with students, ensure a positive student experience, and coordinate with internal teams to provide timely support. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and a passion for student engagement.
Key Responsibilities
Build and maintain strong relationships with students and parents.
Counsel and guide students throughout their academic journey.
Handle student queries, concerns, and grievances efficiently.
Coordinate with Academic, Administration, and Placement teams to ensure seamless student support.
Maintain accurate student records and documentation.
Plan and execute student engagement activities, orientations, and events.
Monitor student satisfaction and retention initiatives.
Provide timely resolution of student issues and escalate concerns when required.
Support students with academic and career-related guidance.
Track student data and prepare reports as required.
Required Skills
Communication Skills
Excellent verbal and written communication.
Robust interpersonal and relationship-building abilities.
Ability to counsel and guide students effectively.
Student Engagement & Relationship Management
Strong rapport-building skills with students and parents.
Experience in handling student queries and grievances.
Focus on student satisfaction and retention.
Coordination & Organizational Skills
Ability to coordinate with multiple departments.
Strong documentation and record management skills.
Experience in organizing student engagement activities.
Problem-Solving
Proactive approach to resolving student issues.
Conflict resolution and escalation management.
Student-first mindset.