Ensures all SoPs are adhered to and we provide “Care like no Other”

Every customer has a warm & caring experience aligned with the Service Experience Plan.

Customer Journey:
Builds rapport with customers from the very first meeting; understands the customers and their requirements.
Serve as a point of contact for expected parents and current families, addressing their concerns, providing information, and ensuring a positive experience throughout the pregnancy journey.
Develop and nurture relationships with doctors and other relevant medical practitioners.
Provides relevant information – Facility tour | Brief intro about MH | USPs of MH | to build the relationship.
Highlights the perks, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the facility tour.
Coordinate educational programs, workshops, and tours to showcase the hospital's facilities and expertise in maternity care
Follow up to ensure attendance for antenatal sessions.




Keep the Management updated regarding all feedback , service gaps , customer perception of our products.
Own any issues the customer may encounter & ensure prompt recovery by respective team.
Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.
Follow up calls for: Future session, consultation & Diagnosis
To be constantly updated on competition activity.

Consultant Management :
Keep Consultants informed regarding their confirmed referral appointments.
Keep the doctors (treating and referral) informed about the ongoing status of the patient.
Maintain a cordial and skilled relationship with Consultants.

Responsible for Outstanding Service Experience Delivery:
Ensures personal grooming as per standard; maintain discipline and decorum.
Contributes to implementation of the Service Vision
Ensures team delivers care like no other ~ coordinates with s

📌 Walk In Relationship Manager Bengaluru
🏢 Rhea Healthcare
📍 Bengaluru