Job description:

Guest Relations Assistant (2 Positions)

Time: First shift is 7.30 to 4.00pm and second shift is from 3.30 pm to 12.00pm(On Call cover)
Salary: ₹13,000 per month
Employment Type: Full-Time

About the Role

We are looking for two energetic, friendly, and customer-focused Guest Relations Assistants to join our hospitality team. The successful candidates will play a key role in ensuring every guest enjoys an exceptional experience from arrival to departure.

Key ResponsibilitiesGuest Arrival & Departure
Welcome guests with a warm and qualified attitude.
Assist guests with luggage during check-in and check-out.
Support smooth check-in and check-out procedures.

Guest Experience
Conduct property tours and village tours for guests.
Explain resort facilities, activities, and services.
Coordinate guest requests and special arrangements.
Ensure high levels of guest satisfaction throughout their stay.

Food & Beverage Coordination
Present menus and explain available options.
Coordinate guest orders with the kitchen team.




Follow up to ensure timely service and guest satisfaction.

Guest Relations
Handle guest concerns, complaints, and feedback professionally.
Resolve issues promptly or escalate when required.
Build positive relationships with guests and encourage repeat visits.

Reviews & Social Media Content
Request guest reviews on Google and other platforms.
Capture guest experience photos and videos (with permission).
Assist in creating content that showcases the resort and guest activities.

Requirements
Pleasant personality and excellent communication skills.
Basic English and Malayalam communication skills.
Strong customer service attitude.
Ability to work adaptable schedule, including weekends and holidays.
Previous hospitality experience is an advantage but not mandatory.
Smart appearance and qualified behavior.

Pay: Up to ₹13,000.00 per month

Experience:
Guest services: 2 years (Preferred)

Language:

📌 Guest Assistant Kumbalangi
🏢 Vallam Restaurant
📍 Kumbalangi