Title- Store Manager

Reporting to Area Operations Manager

Location: Gurgaon

About the Role: A Store Manager at Lenskart acts as an key link between strategy and execution. He/she drives the store towardsachieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high levelof morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the stores

Preferred candidate profile
Responsibilities:
Area: 1. Customer focus: Driving Net Promoter Score -
Greeting customers when they enter store and coaching the team to do the same Customer focus:
Driving Net Promoter Score Displaying commitment towards providing exceptional
Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
Striving to have long lasting and fruitful relationships with each of our customers
Driving sales vs. plan




Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
Developing a culture of high sales performance expectations, i.e. Sales Leadership
Motivating and inspiring the field team to drive for results
Assessing field capability and establish performance priorities at group level
People Development (Attrition Control)
Assisting in recruiting and selecting high potential staff
Providing effective on-the-job training and guidance to team members making use of company training modules
Delivering transparent, engaging and constructive feedback in a timely manner to all retail associates
Evaluating the training needs of store associates and working closely with L&D; department to Control) execute the developmental plan
Understanding the reasons for attrition and taking measures to control it
Cash & Inventory management
Monitoring cash reconcil

📌 Sales Manager @lenskart Pune
🏢 Lenskart
📍 Pune