Customer Escalation Executive

Operations – Claims Management

Manage escalations on insurance reimbursement claims — coordinating with patients, internal teams, and insurers to resolve pending queries fast and keep the customer experience smooth.

You'll:
Own and resolve claim escalations end-to-end
Follow up with patients via call/WhatsApp/email for documents & updates
Coordinate with Document Collection, Dispatch & Insurance teams
Keep trackers accurate; prioritize aging cases to hit TAT

You have:
Robust Malayalam and English communication
Positive follow-up, coordination, and problem-solving skills
Basic Excel/Google Sheets
Ability to manage multiple cases at once

Nice to have:
0–3 yrs in customer support, healthcare ops, insurance/TPA, or claims. Solid-communicator freshers welcome.

Preferred
: Graduate, any discipline. 0–3 yrs in customer support, healthcare ops, insurance/TPA, or claims — strong-communicator freshers also welcome.

Working Hours
10:00am-7:00 pm

6 days working (Rotational offs)

📌 Customer Support Specialist Gurugram
🏢 Aldun
📍 Gurugram