Client & Stakeholder Management
Serve as the primary point of contact for US-based clients.
Build and maintain solid customer relationships.
Conduct requirement discovery and business discussion sessions.
Understand customer pain points and business objectives.
Provide regular project updates and manage customer expectations.
Handle client escalations and drive issue resolution.
Product Demonstrations
Conduct live product demonstrations for prospects and existing customers.
Explain product functionality and business workflows.
Present newly developed features and enhancements.
Gather customer feedback and identify improvement prospects.
Business Analysis
Analyze customer business processes and workflows.
Gather, document, and validate business requirements.
Prepare Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
Write detailed user stories, acceptance criteria, and functional specifications.
Create process flows and workflow documentation.
Product Ownership
Own product features from requirement gathering through delivery.
Maintain and prioritize the product backlog.
Collaborate with stakeholders to define priorities.
Participate in sprint planning, backlog grooming, and release planning.
Ensure delivered features meet business expectations.
Engineering Coordination
Work closely with Development, QA, UI/UX, and Project Management teams.
Clarify business requirements during development.
Resolve functional queries raised by the engineering team.
Review completed features before customer demonstrations.
User Acceptance Testing (UAT)
Validate completed functionality against requirements.
Coordinate internal and customer UAT activities.
Ensure production readiness before releases.
Documentation
Prepare and maintain:
Business Requirement Documents (BRDs)
Functional Requirement Documents (FRDs)
User Stories
Acceptance Criteria
Release Notes