Job Description:

We are looking for a proactive and detail-oriented Customer Support Executive / Operations Executive to join our team. The ideal candidate will be responsible for understanding our products and services, assisting customers during onboarding, resolving queries, and ensuring smooth operational flow.

Responsibilities and Duties:
Provide prompt and effective support to customers via phone, email, or chat.
Assist customers during onboarding and account setup.
Handle customer queries and resolve issues in a timely and skilled manner.
Maintain records of customer interactions and ensure data accuracy.
Coordinate with internal teams to ensure seamless service delivery.
Identify process gaps and suggest improvements to enhance customer satisfaction.
Track leads and assist in converting them into customers.

Key Skills:
Excellent communication skills (English & regional languages)




Strong problem-solving ability and customer-first attitude
Productive in handling backend operations and documentation
Time management and multi-tasking skills

Required Experience and Qualifications:
Bachelor's degree in any discipline
0–2 years of experience in customer support or operations
Knowledge of customer service principles and practices
Basic computer skills and MS Office proficiency

Job Type: Full time

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks:
Health insurance
Paid time off
Provident Fund

Application Question(s):
What is your Current Salary ?

What is your Expected Salary ?

Location:
Madurai, Tamil Nadu (Preferred)

Work Location: In person

📌 Customer Support Executive Madurai
🏢 Brokerage Free
📍 Madurai