We are looking for a customer-focused and sales-oriented Customer Support & Sales Executive to manage customer interactions, convert leads into orders, handle post-order queries, and ensure a smooth end-to-end customer experience.

The ideal candidate should have experience in a D2C environment, preferably FMCG, consumer wellness, or e-commerce, along with hands-on CRM experience and excellent professional Hindi communication skills.

Key Responsibilities
Handle inbound and outbound customer calls, primarily for customers from the Hindi-speaking belt.
Convert leads and enquiries into successful orders through effective follow-ups.
Follow up on abandoned carts, COD confirmations, reorders, and WhatsApp enquiries.
Handle customer complaints and resolve post-order queries related to delivery, RTO/NDR, refunds, and replacements.
Coordinate with courier and logistics partners and track shipments.
Maintain accurate order and delivery status updates.
Use the CRM daily to record customer interactions and maintain accurate customer records.




Prepare and report daily sales and customer service metrics.
Deliver a smooth, trustworthy, and professional customer experience aligned with the brand.

Required Skills & Qualifications
Graduate in any discipline; graduation must be completed.
Minimum 1 year of experience in a D2C company, preferably in FMCG, consumer wellness, or e-commerce.
Minimum 1 year of hands-on CRM experience is mandatory.
Excellent skilled Hindi communication skills; mandatory.
Basic English communication skills are mandatory; advanced/skilled English is preferred.
Valuable working knowledge of MS Excel and general computer applications.
Familiarity with courier/logistics platforms such as RapidShyp or similar tools will be preferred.
Experience in tele-calling, sales conversion, customer service, and complaint handling.
Strong customer empathy, patience, follow-up skills, and attention to detail.

Candidate Profile
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📌 Customer Support Gurugram
🏢 Weshuddhs Private
📍 Gurugram