About Ayu Devices

We are a startup spun out of IIT Bombay, currently based in SINE, IIT Bombay. We provide an cutting-edge medical device to doctors that facilitates early screening and better diagnosis of specific heart/lung diseases. We are trying to improve the Indian healthcare system by providing doctors with technologically advanced medical devices. We commit to the betterment of society. Our device can impact millions of lives.

About the job

Key Responsibilities:
Serve as the primary point of contact for healthcare providers using our medical devices, building and maintaining solid relationships based on trust and mutual respect
Conduct proactive outreach to customers to understand their needs, challenges, and goals, and provide personalized solutions and recommendations to help them achieve success
Onboard recent customers, providing comprehensive product training, guidance, and support to ensure a smooth implementation and usage of our medical devices
Provide ongoing technical support and troubleshooting assistance to customers,



resolving issues promptly and effectively to minimize downtime and ensure optimal device performance
Conduct regular check-ins with customers to assess satisfaction, address concerns, and identify opportunities for additional training, support, or product upgrades
Collaborate closely with the sales team to renew contracts, upsell/cross-sell additional products/services, and expand our footprint within existing accounts
Track and analyze customer interactions, feedback, and satisfaction metrics to identify trends, patterns, and areas for improvement
Contribute to the development of customer success initiatives, processes, and resources to enhance the overall customer experience and drive customer loyalty and advocacy

Skill(s) required

Client Relationship Management (CRM), Effective Communication

Other requirements
Bachelor's degree
Previous experience in a customer-facing role within the healthcare

📌 Customer Service Associate Bengaluru
🏢 Ayu Devices Private
📍 Bengaluru