Job Purpose

The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure timely and effective support to customers. The role acts as a link between customers, service engineers, and internal teams to ensure smooth execution of installation, maintenance, and breakdown services.

Key Responsibilities

Service Planning & Coordination
Receive, register, and track customer service requests.
Schedule service engineers for installation, commissioning, preventive maintenance, and breakdown calls.
Coordinate site visits, travel, and logistics for service engineers.
Monitor service call status and ensure timely closure.

Customer Communication
Act as the primary point of contact for customers for service-related coordination.
Provide updates to customers on service schedules, engineer visits, and closure status.
Handle basic customer queries and escalate technical issues when required.

Service Documentation & MIS
Prepare and maintain service call logs, job cards, and service reports.




Ensure timely submission of service reports from engineers.
Maintain service MIS, dashboards, and performance reports.
Track AMC calls, preventive maintenance schedules, and renewals.

Spare Parts & Internal Coordination
Coordinate with stores and service teams for spare parts availability.
Follow up on material dispatch, returns, and consumption records.
Coordinate with finance for service billing, invoicing, and closure documentation.

Process & Compliance Support
Ensure adherence to service SOPs and documentation standards.
Support audits and management reviews with service data.
Assist in improving service coordination processes and systems.

Key Skills & Competencies
Robust coordination and follow-up skills
Basic understanding of Mechanical, Electrical & Electronics service activities
Valuable communication skills (customer and internal coordination)
Proficiency in MS Excel, ERP, or service management t

📌 Service Co Ordinator Bengaluru
🏢 Vision India Services
📍 Bengaluru