Key Responsibilities:
Handle customer queries related to insurance underwriting and policy issuance.
Coordinate with the underwriting team for timely processing of proposals and documentation.
Verify application forms, document, and ensure compliance with company and regulatory standards.
Maintain and update data accurately in Excel and internal systems.
Follow up with clients, agents, and internal teams to ensure smooth communication flow.
Prepare periodic reports and dashboards using Excel.
Provide after-sales support and resolve customer issues efficiently.
Ensure a high level of customer satisfaction through qualified communication and service.
Required Skills & Qualifications:
Bachelor’s degree in any discipline (preferably in Commerce, Business, or Insurance).
3–5 years of experience in insurance operations or underwriting.
Solid communication and interpersonal skills (verbal & written).
Proficiency in MS Excel (VLOOKUP, Pivot Tables, Data Analysis).
Valuable organizational and time management skills.
Knowledge of insurance products and underwriting processes preferred.
Salary:
Commensurate with experience and industry standards.