Job Description – Retail Store Trainer

Department: Retail Operations
Reports To: Retail Operations Head / HR Head
Location: Gujarat (Frequent travel to retail stores)
Employment Type: Full time

Job Summary

We are looking for a passionate and experienced Retail Store Trainer to develop, implement, and monitor training programs for our retail store teams. The ideal candidate will ensure that every employee is well-trained in product knowledge, sales techniques, customer service, SOPs, food safety, and store operations, ultimately improving store performance and customer satisfaction.

Key Responsibilities1. Product Knowledge Training
Conduct training on all product categories and brands.
Explain product features, health perks, certifications, and customer FAQs.
Educate staff on chemical-free farming, organic products, A2 dairy, and healthy lifestyle concepts.
Conduct regular product knowledge assessments and quizzes.
Ensure store teams confidently recommend suitable products to customers.
Sales & Customer Engagement Training




Train staff on consultative selling, cross-selling, and upselling techniques.
Improve Average Bill Value (ABV) and customer conversion rates.
Teach objection handling and closing techniques.
Coach employees on customer engagement and relationship building.
Monitor sales performance and provide refresher training.
Customer Service Excellence
Train employees on qualified customer greeting and interaction.
Improve communication and interpersonal skills.
Handle customer complaints and conflict resolution effectively.
Build customer loyalty through excellent service.
Promote positive customer experiences across all stores.
SOP & Store Operations Training
Train staff on company Standard Operating Procedures (SOPs).
Billing and POS system operations.
Inventory management and stock control.
Goods receiving, returns, and exchange procedures.
Store opening and closing checklists.
Cash handling a

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