Job description:

We are looking for an experienced and mature Process Trainer with a robust background in International Outbound Sales Processes. The ideal candidate should have hands-on experience in training sales agents for international voice campaigns and possess the ability to improve communication, objection handling, sales conversion, and overall team performance.

Key Responsibilities
Conduct induction and process training for recent hires in international outbound sales campaigns.
Deliver training on sales techniques, customer engagement, objection handling, negotiation, and closing skills.
Develop and update training modules, presentations, and sales process documentation.
Conduct mock calls, role plays, and call evaluations to enhance agent performance.
Monitor trainee progress and provide regular coaching and feedback.
Identify performance gaps and conduct refresher training sessions.
Work closely with Operations and Quality teams to drive sales productivity and conversion rates.
Ensure agents are aligned with campaign requirements, compliance standards,



and quality benchmarks.
Track training effectiveness through assessments, call audits, and performance metrics.

Required Skills & Qualifications
Graduate in any discipline.
7–10 years of experience as a Trainer in an International Outbound Voice Sales Process.
Excellent spoken and written English communication skills.
Strong understanding of sales methodologies, objection handling, and closing techniques.
Experience in conducting classroom and floor training sessions.
Strong presentation, coaching, and facilitation skills.
Ability to analyze performance data and implement training interventions.

Preferred Experience
Experience in US, UK, Australian, or Canadian outbound sales campaigns.
Exposure to lead generation, appointment setting, telecom, energy, insurance, or similar international sales processes.

Perks:
Commuter assistance
Health insurance
Paid time

📌 Bpo Process Trainer International Process Chandigarh
🏢 Zapbuild Technologies
📍 Chandigarh