Role & responsibilities

Mac Laptop Administration & End-User Support
Provision, configure, and deploy Mac laptops for recent hires (imaging, MDM enrollment, standard software installs)
Troubleshoot hardware and software issues on macOS devices (performance issues, OS updates, app crashes, peripheral/connectivity problems)
Manage device enrollment and policies via MDM tools (e.g., Jamf, Kandji, Mosyle, or Apple Business Manager)
Handle day-to-day helpdesk tickets and walk-in requests; maintain a robust first-response SLA
Manage user accounts, permissions, and access across company systems (email, SSO, shared drives, SaaS tools)
Coordinate hardware repairs/replacements with vendors (AppleCare, third-party repair services)
Maintain an asset inventory of laptops, monitors, and peripherals

IT Infrastructure & Systems Engineering
Manage and maintain the company's network infrastructure routers, switches, firewalls, and Wi-Fi across office locations
Administer core business systems: email (Google Workspace/Microsoft 365), identity/SSO (Okta, JumpCloud, etc.),



and cloud services (AWS/GCP/Azure as applicable)
Set up and maintain backup, disaster recovery, and endpoint security solutions (antivirus, encryption, patch management)
Monitor system health/uptime and proactively resolve issues before they impact the business
Own IT security basics: password policies, MFA rollout, device compliance, and data protection practices
Manage relationships with IT vendors and service providers (ISPs, SaaS tools, hardware suppliers)
Document IT policies, SOPs, and troubleshooting guides for internal use
Support office setup/moves, conference room AV systems, and printers/scanners
Assist with onboarding/offboarding processes from an IT systems perspective

Must-Have
4+ years of experience in IT support, systems administration, or a similar hybrid IT role
Strong hands-on experience administering and troubleshooting macOS devices in a business workplace
E

📌 It Support Bengaluru
🏢 Cybersoc Technology Solutions
📍 Bengaluru