Job Title: Sales Support Executive

Experience: 01 years

Key Responsibilities:
Monitor the Reference Group during working hours and acknowledge every incoming request

promptly.
Apply the defined triage logic to classify each request and either resolve it directly or route it to

the correct owner.
Work independently inside Salesforce to look up lead/student records, verify status, and make

approved corrections.
Keep a running log of every request type, owner, turnaround time, outcome for visibility

and reporting.
Escalate genuinely urgent issues (e.g., call-system/telephony errors) immediately, with no

delay.
Flag recurring or high-volume request patterns back to Sales Ops these are usually the best

candidates for automation.
Support ad-hoc CRM data pulls and reports requested by regional managers.
Maintain single-touch discipline: no duplicate tagging, no unnecessary back-and-forth,



transparent prioritization when multiple requests land at once.

What We're Looking For
Fresher, 01 years' experience — any graduate discipline; Commerce/Business background isa plus, not a requirement.
Willingness to learn Salesforce deeply — prior CRM exposure is nice to have, not expected.
Solid written communication; most coordination happens over WhatsApp and email.
A structured, logical thinker who can internalize a rules-based process and apply it consistently, even under volume.
Working knowledge of MS Excel / Google Sheets.
Patient and calm under repeated or ambiguous queries from a busy sales team.
High ownership and attention to detail; comfortable working independently once trained.

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