Executive Customer Care Non Voice Back End Pune

Executive Customer Care Non Voice Back End Pune

17 Aug
|
EXL Talent Acquisition Team
|
Pune

17 Aug

EXL Talent Acquisition Team

Pune

Must have knowledge of HTML, XML and CSS
Competencies & Skills
Valuable communication skills, written and verbal
To be able to work well as part of the team and maintain a positive attitude
Computer literate and possess positive keyboard skills.
Able to multitask and prioritize work schedules

Role & Responsibilities
Maintaining individual stats – Quality & operational.
Adhering to delivery timelines specified by the clients.
A Team player and should have an eye for detail to highlight and identify issues, work completed real time.
Manage daily capacity well to deliver numbers and reports required for the day.
Multitask and be able to prioritize and manage tasks well.
Fluency in MS office applications to manage various files and trackers efficiently.
Flexibility to absorb adhoc tasks.
Schedule adherence
Adherence to company policy & procedures.

Primary Responsibilities
Amendments of the styles if they reflect incorrect.
Coordinating with different teams to get the tasks done.
Working on additional adhoc tasks.
Day to day communication with Brands.
Completing daily set targets.
Preparing monthly reports.

Graduation required

📌 Executive Customer Care Non Voice Back End Pune
🏢 EXL Talent Acquisition Team
📍 Pune

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