Key Responsibilities
Manage and support the organization's IT infrastructure, including Windows Servers, virtualization platforms, storage, backup, disaster recovery and business continuity solutions.
Administer and monitor Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, endpoint management and identity and access management.
Maintain enterprise network infrastructure, including firewalls, VPN, proxy solutions, LAN/WAN, SD-WAN, Wi-Fi, access points (APs), and internet connectivity.
Implement and maintain cybersecurity controls, including Endpoint Detection and Response (EDR/XDR), antivirus, email security, vulnerability management, patch management, Privileged Access Management (PAM), Multi-Factor Authentication (MFA), and endpoint hardening.
Monitor infrastructure health, system availability, performance, capacity utilization and security events to ensure reliable and secure IT operations.
Lead IT service desk and end-user support operations, ensuring timely incident resolution, SLA compliance, and resolve end user queries.




Coordinate infrastructure and cybersecurity incidents with SOC teams, internal stakeholders, and vendors, driving timely remediation, root cause analysis (RCA), and preventive actions.
Plan and execute infrastructure, cloud, branch office, and technology refresh projects, including migrations, upgrades, and implementation of recent technologies.
Maintain IT policies, standards, Standard Operating Procedures (SOPs), technical documentation, and operational runbooks.
Ensure compliance with internal IT governance policies, information security standards, and regulatory requirements across infrastructure and endpoint settings.
Lead and support internal and external IT audits by preparing audit evidence, maintaining documentation, addressing audit observations, and driving timely closure of audit findings.
Work closely with Information Security, Risk, Compliance, and Internal Audit teams to i

📌 Senior Manager Mumbai
🏢 Sectona Technologies
📍 Mumbai